Exchange Policy

  1. Once an order is confirmed, no cancellations or refunds will be accepted for any reason.

  2. If the customer receives a product with quality issues, such as defects or damage, please contact our customer service within 7 working days after receiving the goods. We will ask the customer to provide relevant evidence such as photos or videos for our assessment. If it is determined that there is a product quality issue and there is stock available, we will arrange for a product replacement.

  3. Defective or damaged products must be returned to our logistic centre in its original condition within 7 days from delivery of products. Replacement of returned products will be made after damaged/defective products are sent back to our logistic centre. If the product is out of stock or replacement is unavailable, we will refund via original payment method.

  4. The product to be exchanged must be unused and free from stains or malfunctions caused by non-human defects. Please keep the complete original packaging (including the outer packaging box), otherwise the exchange will not be accepted.

  5. Exchanges will not be accepted in the following situations:
  • The product has been opened and used, or damage caused by human factors, such as: stains, malfunctions, damage, wear, scratches, scratches, dirt.
  • The packaging of the exchanged product is damaged or incomplete, or the invoice and accessories are incomplete.
  • Malicious or large-scale exchanges.